This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. As defined by the European General Data Protection Regulation (GDPR), "personal data" is "any information relating to an identified or identifiable individual." Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information (personal data) in accordance with our websites and software.
Data Collection, Usage, and Control
HRD Software LLC collects data from you, through our interactions with you and through your use our products. You provide some of this data directly at the time of purchase. During the purchase process, we may also obtain data about you from third parties. We obtain some of this information when you accept the privacy policy and activate our software products.
The data we collect is limited to your name, email address, amateur radio callsign, phone number, fax number, mobile number, addresses, computer ID, computer name, and IP address. We use this information to validate your software entitlements, features, and additional ham radio callsigns.
In order to protect our intellectual property from piracy and verify entitlements to our software and its features, the software activation key is validated each time it is launched with an Internet connection.
Your data does not exist on any systems other than those referenced here. We do not provide your data, or access to it, to other third-parties or service providers.
We realize that you have choices when it comes to the software you use and the data you share. Our software products require that you share some personal data in order to for you to gain access to the software, its features, and the support services we provide. You can decline to provide personal data. If you choose not to provide data required to enable the software and its features, then you cannot use the software.
Systems That Contain Data
HRD Software LLC uses several systems to serve and interact our customers. All these systems are commercially available cloud-based Software-as-a-Service (SaaS) systems. Customer data may be replicated across all these platforms.
SaaS Providers
These service providers are the processors of data ("data processor") collected from our customers for the services they provide. HRD Software LLC is in-control this customer data ("data controller") for these systems. The software running on these servers is managed by these service providers. Access to this data is limited to HRD Software LLC and accessible by role only on an as-needed basis to provide services to you.
Our SaaS providers are the following:
UltraCart (www.ultracart.com)
Services Provided: Our main website (www.HamRadioDeluxe.com) is a service provided by UltraCart. UltraCart is an eCommerce platform that provides a hosted website, item catalog, and shopping cart services. It is directly integrated with other service providers that perform payment card authorization and product fulfillment. UltraCart is PCI compliant.
Service Provider Privacy Policy: https://www.ultracart.com/legal/privacypolicy.html
Freshworks (www.freshworks.com)
Services Provided: Freshworks is the provider of the following platforms; our support site (Freshdesk), our community forums (Freshdesk), our online manual (Freshdesk), our online chat system (Freshchat), and our virtual phone system (Freshcaller).
Service Provider Privacy Policy: https://www.freshworks.com/privacy/
Soraco (www.soraco.co)
Services Provided: Soraco makes the software and hosts the platform that distributes and manages software activation keys for our software products.
Service Provider Privacy Policy: https://soraco.co/products/qlm/QlmPrivacyPolicy.pdf
SendGrid (www.sendgrid.com)
Services Provided: SendGrid is the outbound (SMTP) for all SaaS and PaaS platforms used by HRD Software LLC. This platform is also used for email marketing campaigns and newsletters.
Service Provider Privacy Policy: https://sendgrid.com/policies/privacy/
TrepStar
Services Provided: TrepStar receives customer orders directly from UltraCart for CD and USB media containing our software. They create the product on-demand and ship it to the customer.
Service Provider Privacy Policy: https://www.trepstar.com/privacy-spam-policy.asp
When do we collect information?
We collect information from you when you register on our site, enter information on our site, and activate our software.
You have the right to be forgotten
You have the right to withdraw your consent and request that your personal data is deleted. The deletion of your data will be processed through a request to our sales department via email. Please visit our Contact Us page.
Software activation keys will not work without this personal data. As a result of fulfilling your request, the software will no longer work. Because we are making that clear up-front, no partial or full refunds will be granted as a result of your request.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/13...
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together
collect website traffic data for performance tracking.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address for the following reasons:
• Software activation keys are tied to the email address and cannot be otherwise created
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
HRD Software, LLC
4261 E University Dr Ste 30-183
Prosper, TX 75078-9152
United States
support@hrdsoftwarellc.com
(813) 434-4650
